What Clients Have Found Useful
Pension matters are often stressful and slow. These notes from clients describe what the experience of working with us was actually like.
Return to HomepageIn Their Own Words
William Ramsden
Retired teacher, Chiang Mai
"I had been receiving my UK pension and my Thai social security pension for three years before anyone suggested that the deductions applied to one might not be correct. Aroon Legal reviewed both arrangements in a single session and produced a clear written summary. The calculation error they identified was subsequently corrected. The written summary was exactly what I needed to present to the relevant department."
March 2025 · Pension Plan Review
Somchai Panthong
Former civil servant, Lamphun
"The disability application process was considerably more involved than I had expected — the medical documentation requirements alone took several weeks to gather. Aroon Legal was straightforward about what was needed and what the likely timeline would be. They did not suggest the process would be quicker than it was. The application was eventually accepted and I am now receiving the correct entitlement."
February 2025 · Disability Pension Support
Margaret Hollis
Retired administrator, Chiang Mai
"I had pensions from three different sources — a UK state pension, an occupational scheme from my last employer, and a small Thai social security amount. Trying to manage correspondence with all three on my own was becoming unmanageable. Aroon Legal took over the coordination, gave me a single person to contact, and sent written updates that consolidated everything. The whole process took about eight months but was far less stressful than I expected."
April 2025 · Cross-Authority Recovery
Nirand Thiamrat
Retired engineer, Chiang Mai
"I was not sure whether my pension calculation was correct but I did not know where to begin. The review session was unhurried and thorough. The written summary they provided was clear enough for me to share with my family so they could understand the situation as well. It turned out there was a small underpayment, which has since been corrected."
March 2025 · Pension Plan Review
Anne Broderick
Retired nurse, Doi Saket
"The disability application for my husband took longer than we hoped — about ten months in total. But Aroon Legal was honest about that from the beginning. They kept us updated at each stage and the eventual outcome was that the application was approved with the correct benefit level. The amount of paperwork they coordinated on our behalf was considerable and we could not have managed it without their help."
January 2025 · Disability Pension Support
Preecha Kaewmani
Retired accountant, San Kamphaeng
"I had let pension correspondence accumulate for two years because I did not know how to respond. The cross-authority service was appropriate for my situation. The first thing they did was give me a clear written summary of where everything stood — which was itself useful. From there they worked through each body in sequence. It is now largely resolved."
February 2025 · Cross-Authority Recovery
Three Client Situations in Detail
Calculation Discrepancy Identified and Corrected
Situation
A retired British national resident in Chiang Mai had been receiving two separate pensions for three years. A family member suggested the amounts seemed lower than expected but neither the client nor his family had the documentation to check.
What We Did
We reviewed the calculation basis for both pensions against the client's contribution records. The review identified that a survivor supplement had been deducted in error on the Thai scheme. We prepared a written summary and assisted with the formal correction request.
Outcome
The error was acknowledged and corrected within three months. The client received a small retrospective payment and ongoing pension at the correct level. Total engagement time: six weeks.
Successful Application Following Initial Refusal
Situation
A Thai retiree had submitted a disability pension application independently and received a refusal citing insufficient medical documentation. His condition had deteriorated and a family member sought assistance on his behalf.
What We Did
We reviewed the original submission and identified three documentation gaps. We coordinated with the treating hospital to obtain the required specialist assessments and resubmitted the application with a complete file. We accompanied the family to the medical committee appointment.
Outcome
The revised application was accepted and disability pension payments began approximately seven months after our involvement commenced. The client now receives the correct classification of disability pension.
Three-Scheme Coordination Over Eleven Months
Situation
A retired professional had entitlements across a UK state pension, a private occupational scheme from an employer no longer operating, and a Thai social security pension. Correspondence had accumulated over two years and remained unresolved.
What We Did
We conducted a full documentary review and prepared a written overview of the position across all three schemes. We then engaged each authority in sequence, handling translations, responding to information requests, and providing consolidated monthly updates to the client.
Outcome
All three pension strands were resolved within eleven months. Two required no further action beyond clarification submissions. The occupational scheme required a formal tracing process that added three months to the timeline but concluded successfully.
Practice Record
Years Active
Matters Completed
Avg. Client Rating
Specialist Services
Office Contact Details
Telephone
+66 88 359 7426Address
56/8 Nimmanhaemin Rd Soi 11, Suthep, Chiang Mai 50200
Office Hours
Mon–Fri 9:00–17:00
Sat 10:00–13:00
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